Cancellation Policy

TERMS Valid concession holders include: •Australian Commonwealth Pensioner Concession Card •Australian Commonwealth Health Care Card •Australian Commonwealth Seniors Health Care Card •Full Time Australian Secondary or Tertiary Student Card •Seniors Card issued by an Australian State or Territory •South Australian State Concession Card Rates: All bookings require full payment at the time of booking. Fees and charges offered on the booking website are correct and applicable at the time of booking. Online Bookings: Bookings can be made up to 12 months in advance. Length of a booking: The length of stay in any one campsite is limited to 5 days. Should you require successive bookings please contact the Customer Services Officer during business hours Monday to Friday (08) 8841 3400. Saturday & Sunday 10-3 (08) 8854 3200. Check in and Check out: Your campsite is available to you from 12noon on the day of your arrival until 11am the day of departure. Site booking: Your booking is only for the site specified on your permit. Please ensure you carefully check your site number before setting up camp as you may be requested to move if you occupy the incorrect site. Disclaimer: The information enclosed on this website is accurate at the time of publishing but may at any time be altered. All reasonable efforts are made to ensure that photographs and descriptions provide an accurate impression of the accommodation offered however variations may occur. CONDITIONS Refunds Changes and Cancellations: Should your expected travel plans change and you need to cancel your entry permit prior to your travel the following refund policy applies: -At least 5 days notice prior to the starting date - full refund -Less than 5 days notice prior to the starting date - no refund (including for events such as unfavorable weather road closures due to rain and health related issues for self or others). Depending on circumstances it may be possible to vary the start date. -On the day or after the starting date - no refund and no change to the start date (including for events such as unfavorable weather road closures due to rain and health related issues for self or others). We recommend that you also consider having travel insurance that may provide cover for cancelled or interrupted travel plans. Park Closure due to Fire Danger: Parks and/or campsites may be closed or restricted due to fire danger weather (such as catastrophic fire danger day) or other fire management-related activities. These closures occur with little warning. It is advised that you check weather conditions before you arrive particularly during the Fire Danger Season and check the National Parks South Australia parks website or call the CFS Fire Bans Hotline 1300 362 361. Other Park Closures: We retain the right to close parks/and or campsites for management purposes or circumstances outside of our control such as and not limited to weather extremes or other emergency reasons where we may be required to take action without notice. CONTACT Any issues with the system or booking please contact the Client Services Officer via email or by phone between 9-5 Monday to Friday (08) 8841 3400. Saturday and Sunday 10-3 (08) 88543 200.